Our comprehensive Worcester,Worcestershire and West Midlands IT support is designed around your needs.

Our Worcester comprehensive IT support is
designed around your needs.

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Worcester,Worcestershire and West Midlands based D&D Networks Worcester,Worcestershire and West Midlands based D&D Networks

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IT Support

Companies sometimes look at outsourcing IT support as an expensive extra they cannot justify. So what are the options of outsourcing your IT support? To hire an experienced IT technician for your company with the relevant expertise and knowledge needed does not come cheap.

By letting D&D take on your IT support, you are assured a top rate service from accredited engineers at a cost which will suit your budget and requirements. IT support can come in a range of package options, and can be tailored to suit your company's needs so you do not pay for the extras you do not need.


What you get with our IT Support

  • A fulltime service at a fraction of what it would cost to recruit
  • Immediate response with speedy results using remote access technology
  • Prevention of the majority of problems by monitoring and proactive methods
  • Regular anti-virus and security back-up
  • Technical expertise ? we understand and fix and problems for you
  • Time for you to concentrate on your core business

Good comprehensive IT support is designed around the customer's needs with a bespoke service that will not only support but enhance your company's output. With technical support on all products from planning to implementation, and up to date expertise on the latest technology, D&D engineers are trained to help you make the right choice on what products will serve you best. D&D believe that IT support is unique to each company and should be customised for your individual needs. All our products are fully guaranteed with an after sales service that is second to none.

IT Support options to suit any budget

Whether your company is large or small the benefits of IT support cannot be overlooked. With a number of available options to suit your budget and requirements, IT support will not only make your life simpler but will help your business flourish.

With information technology now being the main bloodstream of every business, a comprehensive IT support system is essential. With most companies' profits relying on today's technology, the need to manage the huge flow of data and ever expanding backup to keep business stable can be a massive headache. If problems occur, the complex problem of unravelling the solution with the different applications and technologies involved becomes critical. By outsourcing your IT support system, your life becomes simpler and worries of losing vital information or loss of 'down time' which can cause huge profit loss will be removed so you can rest assured that any network problems will be resolved with minimum disruption.

24/7 Support with proactive management

With 24/7 support, IT support is an ongoing service with up to the minute advice on preventative measures to keep your system running healthily and alleviate future problems allowing you to concentrate on your core business.

D&D offers complete proactive management of your computer network or, if you prefer, will simply assist your existing onsite staff; the choice is yours. Our IT support provides the best technical advice, excellent customer service and attention to detail. D&D understand that for every business, time is money.


Worcester,Worcestershire and West Midlands based D&D Networks We have worked with D&D since their inception, and find them to be extremely responsive and knowledgeable. They are able to read and understand urgent issues and solve them effectively. An issue never goes by without being resolved in a timely fashion and If an answer isnít known immediately they have the skills and the resource to research the issue to aid response. They have worked closely with us and have got to know many staff members ensuring they go directly to the user to sort any problems. They are keen to empower staff with knowledge and skills so that they donít always need to go to support if it's not necessary. D&D Networks based in Worcester,Worcestershire and West Midlands

Jo Collins, Group Marketing & Administration Manager, Environmental Water Systems (UK) Ltd

 

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Support Services

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IT Support Standard

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IT Support Plus

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IT Support Pro

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IT Support Pro +

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Onsite Hours Included Onsite Hours Not Included Onsite Hours Not Included Onsite Hours Included Onsite Hours Included
Online backup Ė No. of machines optional optional optional optional
24 x 7 Proactive Server Monitoring optional optional optional optional
Documentation of Systems optional optional Documentation of Systems included Documentation of Systems included
Business Critical Emergency Response Business Critical Emergency Response included Business Critical Emergency Response included Business Critical Emergency Response included Business Critical Emergency Response included
Remote hours included Remote hours included Remote hours included Remote hours included Remote hours included
Pro active improvement suggestions Pro active improvement suggestions included Pro active improvement suggestions included Pro active improvement suggestions included Pro active improvement suggestions included
Remote response Remote response included Remote response included Remote response included Remote response included
Telephone and Email response Telephone and Email response Telephone and Email response Telephone and Email response Telephone and Email response
Telephone support included* Telephone support included Telephone support included Telephone support included Telephone support included
Email support included* Email support included Email support included Email support included Email support included
Preventative maintenance/health check Preventative maintenance/health check Included Preventative maintenance/health check Included Preventative maintenance/health check Included Preventative maintenance/health check Included
Annual I.T. review Annual I.T. review check Included Annual I.T. review check Included Annual I.T. review check Included Annual I.T. review check Included
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Worcester,Worcestershire and West Midlands D&D Network Services Ltd are an Elite McAfee Security Partner Worcester,Worcestershire and West Midlands D&D Network Services Ltd are a Dell Direct Partner Worcester,Worcestershire and West Midlands D&D Network Services Ltd are a Symantec Registered Partner D&D Network Services Ltd are an Approved Apple Consultant D&D Network Services Ltd are a Microsoft Small Business Partner Worcester,Worcestershire and West Midlands D&D Network Services Ltd are a Microsoft Gold Certified Partner  Worcester,Worcestershire and West MidlandsD&D Network Services Ltd are a HP Partner Worcester,Worcestershire and West Midlands D&D Network Services Ltd are a Citrix Partner Worcester,Worcestershire and West Midlands D&D Network Services Ltd are a member of Hereford and Worcester Chamber of Commerce