We offer flexible packages that give support when you need it – and updates when new features become available.
No two businesses are the same, which is why we first created some traditional support packages and then tailored them to our clients’ specific needs.
The result is a menu of support options that clients can use:
Our helpdesk offers telephone support, either as part of your IT support package or on an ad-hoc chargeable basis. We can remotely administer your network and resolve many issues over the phone directly with your users. Our clients have an agreed amount of call time, scaled to the size of the business.
We visit clients to make sure that everything is working as it should and issues are dealt with if and when they arise. These visits give us the opportunity to really understand your business – we can talk through any up and coming requirements and tweak your applications or support package to suit.
We install monitoring software that reports directly to our helpdesk. It instantly shows if there are any problems so we can rectify them.
We install updates and new features as they become available, usually out of hours to make sure disruption is kept to a minimum. We can set and change content filters and make sure security and access is tight at all times.
Before we set up any agreement, we’ll talk to you about the level of service your business will require. Then we’ll review it regularly to make sure you’re getting the right level of time and support from us.
Get in touch with us today to discuss how we can assist by calling us on 0330 606 2650 or click here to enquire online.
Remote and telephone support
Updates and new features installed
Remote monitoring and system fixes
D&D have been invaluable to us over the past 3 years; we have always found them to be professional, knowledgeable and keen to help. “ ”First Panattoni